The Candidate

We are seeking a highly personable and technically astute Workflow Specialist with experience in information systems. The ideal candidate will be a proactive self-starter with strong communication skills combined with hands on user support and training experience within an IT environment. Ideally, you will have previous experience working in a defence environment or have worked recently within a national Ministry of Defence, Armed Forces, NATO or wider Defence sector.
The Role

The role is Workflow Specialist on the Human Resources Data Services (HRDS) programme. Allied Command Operations (ACO) J1 Division is responsible for all aspects of military and civilian manpower policy and personnel management in ACO. The Division is also responsible to provide the enabling and supporting Human Resources Data Services (HRDS) systems to the NATO Command Structure and other NATO organisations. The HRDS programme has a requirement for external/contracted support over a wide spectrum of functional expertise/IT to support the HRDS programme services.

The HRDS Workflow Specialist role is responsible for delivering the BPM workflow application configuration, maintenance and support services required for the HRDS business services.

The successful applicant will:

• Design, maintain and update the BPM workflows used to support key core HRDS processes

• Develop and generate database queries and reports in support of NATO-wide HRDS user community (response time is within 1 and 3 days).

• Support the data administration of HRDS (response time is within 1 and 3 days).

• Support the HRDS Business Support section in the collection of requirements from the user community and the formulation of requirements and specifications in relation to database operations (response time is within 1 and 3 days).

• Support HRDS fielding and acceptance tests, focusing on BPM workflow integration requirements and compliance (2 test events per year).

• Provide expert BPM workflow advice in support of the HRDS Helpdesk and on-site assistance to the users (response time is within 1 and 3 days depending on the priority).

• Perform workflow management for the HRDS systems, including back-up procedures and integrity checking.

• Advise and support the HRDS Accounts managers related to BPM workflows roles and permissions (on demand, response time is within 1 and 3 days).

• Conduct regular audits of HRDS workflows, data and accounts to ensure correct usage and conduct.

• Assist, train and support HRDS Branch in the use and configuration of the BPM workflow software.

• Conduct forensic analysis on the HRDS systems’ workflows and transaction logs and produce reports to support protection of Personal Data held in the HRDS workflows.

• Maintain and update the current library of HRDS BPM workflows across 4 networks.
  

Minimum Requirements

• Education: University Degree; or Higher Secondary education and completed higher vocational training leading to a formal technical or professional certification with 2 years’ post related experience; or a Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation in database administration with 4 years’ business area related experience.

• At least one (1) year’s experience in the last three years with programming, configuring and support of GENPACT PNMSoft’s Sequence™ 8 or another similar Business Process (BPM) workflow application.

• At least two (2) years’ experience as a SQL programmer/administrator working with MS SQL 2012 R2 or later with at least 1 year experience as a SQL 2012 R2 administrator or developer in the last three years.

• At least two (2) years’ experience in the last five years in relational database management or design.

• At least one (1) year’s experience in the last three years using BMC Remedy™ trouble ticketing System or equivalent centralised system.

• At least two (2) years’ experience in the last five years using Microsoft’s SQL Server Reporting Services (SSRS) version 2012 or greater to design reports and extract information from multiple databases on different servers/clusters.

• At least one (1) year’s experience in the last five years with design and support of Microsoft SharePoint 2013 or later sites.

• At least six (6) month’s experience in the last five years in a position that required use of NATO’s Manpower Policy and Procedures, MC 216/4 (AAP-16D) or the use of similar International organisation/ governmental organisation Manpower Policy and Procedures.

• National or NATO Secret level security clearance

• Fluent and confident in both spoken and written English

• National of one of the 29 NATO member nations

The Company

MCR is a trusted leader in integrated program management and technical solutions. We have long provided solutions at NATO and across the defence community and we have an enviable reputation of delivery. For more information about MCR, LLC career opportunities, please visit www.mcri.com.
If you think that you have the right skills and experience to fill this role, please hit apply below, or for an informal chat ahead of applying please contact the team directly at globalrecruiters@mcri.com
EQUAL OPPORTUNITY EMPLOYER

MCR, LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.